General Terms and Conditions of Use 

These Terms and Conditions govern the use of Orbit Spaces facilities, services, meeting rooms, coworking spaces, day passes and any associated account held by a customer (“Member”, “Customer”, “you” or “your”). 

By creating an Orbit Spaces account, making a booking, attending a location or using any Orbit Spaces services, you agree to be bound by these Terms. 

1. Definitions 

Account Holder means the individual or organisation registered with Orbit Spaces. 

Booking means any reservation for a meeting room, coworking desk, event space, day pass or related service. 

Day Pass means a temporary licence permitting access to designated coworking facilities during operating hours on the booked date. 

Meeting Room means any room, suite, training room, boardroom or event space available for hire. 

Orbit Spaces means Orbit Investments (Properties) Limited T/A Orbit Spaces or any associated company that is a member of the holding parent, The Emerson Group.  

2. Account Registration 

2.1 Customers must provide accurate and complete information when creating an account. 

2.2 Orbit Spaces reserves the right to verify identity and business details where necessary. 

2.3 Account holders are responsible for maintaining the confidentiality of login credentials. 

2.4 Orbit Spaces may suspend or terminate accounts where: 

• False information has been provided. 
• Payment obligations have not been met. 
• These Terms have been breached. 
• Behaviour is deemed disruptive, unsafe or inappropriate. 

3. Bookings 

3.1 All bookings are subject to availability. 

3.2 A booking is confirmed only when: 

• Payment has been received (where applicable); and 
• Confirmation has been issued by Orbit Spaces. 

3.3 Orbit Spaces reserves the right to refuse or cancel bookings at its discretion where operational, security or safety concerns exist. 

3.4 Customers are responsible for ensuring booked spaces are suitable for their intended use. 

4. Day Pass Usage 

4.1 Day Passes provide access only during the date and hours specified in the booking confirmation. 

4.2 Day Pass holders may use designated coworking areas and shared facilities only. 

4.3 Day Passes: 

• Are non-transferable. 
• Must not be shared. 
• May not be resold. 
• Does not include visitor privileges and any visitors who haven’t booked a day pass will be asked to either purchase a day pass or leave in accordance with section 17 of these terms. 

4.4 Orbit Spaces operates a respectful shared workspace environment. Users must: 

• Conduct themselves professionally. 
• Avoid excessive noise or disruption. 
• Comply with all site rules. 

4.5 Orbit Spaces may remove any individual whose behaviour adversely affects other customers. 

5. Meeting Room Bookings 

5.1 Meeting rooms may only be used for legitimate business, training or professional purposes. 

5.2 Customers must not exceed the stated room occupancy limits. 

5.3 The booking holder is responsible for: 

• The conduct of all attendees. 
• Any damage caused by attendees. 
• Compliance with health and safety requirements. 

5.4 Rooms must be vacated promptly at the end of the booking period. 

5.5 Additional charges may apply where a booking exceeds its scheduled end time. 

6. Visitor Responsibilities 

6.1 Visitors attending under a customer’s booking must comply with these Terms. 

6.2 Orbit Spaces may require visitors to sign in and provide identification where appropriate. 

6.3 Orbit Spaces reserves the right to refuse entry to any visitor. 

7. Fees and Payment 

7.1 Fees are charged in accordance with published rates or agreed contractual pricing. 

7.2 Payment must be made using approved payment methods. 

7.3 Orbit Spaces reserves the right to: 

• Require payment in advance. 
• Suspend bookings where payment is overdue. 
• Recover outstanding balances and associated costs. 

7.4 Prices are subject to change at any time, although confirmed bookings shall be honoured at the agreed rate. 

8. Cancellation and Refund Policy 

Meeting Rooms 

8.1 Cancellations made more than 24 hours before the booking start time shall receive a credit. 

8.2 Orbit Spaces is able to provide cash refunds on the same terms as 8.1, this can be arranged by contacting us.  

8.3 Cancellations made less than 24 hours before the booking start time are non-refundable. 

Day Passes 

8.4 Day Pass cancellations made more than 24 hours before the booking date may receive a cash refund or credit. 

8.5 Day Pass cancellations within 24 hours of the booking date are non-refundable. 

8.6 Orbit Spaces may waive cancellation charges at its sole discretion. 

9. Use of Facilities 

Customers must not: 

• Smoke or vape within the premises. 
• Consume illegal substances. 
• Bring hazardous materials onto site. 
• Engage in unlawful activity. 
• Cause nuisance to other occupants. 
• Damage furniture, fixtures or equipment. 

Orbit Spaces reserves the right to immediately terminate access where these requirements are breached. 

10. Internet and Technology Services 

10.1 Wi-Fi and internet services are provided on a best-efforts basis. 

10.2 Orbit Spaces does not guarantee uninterrupted connectivity. 

10.3 Users are responsible for ensuring the security of their own devices and data. 

10.4 Orbit Spaces shall not be liable for loss resulting from internet outages, service interruptions or cyber incidents beyond its reasonable control. 

11. Property and Belongings 

11.1 Customers use Orbit Spaces facilities at their own risk. 

11.2 Orbit Spaces accepts no responsibility for loss, theft or damage to personal property unless caused by Orbit Spaces’ negligence. 

11.3 Lost property may be retained for a reasonable period before disposal. 

12. Damage 

12.1 Customers are liable for any damage caused by themselves, their employees, guests, contractors or visitors. 

12.2 Orbit Spaces reserves the right to invoice for: 

• Repairs. 
• Replacement costs. 
• Specialist cleaning. 
• Associated administration costs. 

13. Health and Safety 

13.1 Customers must comply with: 

• All health and safety requirements. 
• Fire evacuation procedures. 
• Instructions issued by Orbit Spaces staff. 

13.2 Emergency exits, access routes and safety equipment must remain unobstructed at all times. 

14. Data Protection 

14.1 Orbit Spaces processes personal data in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018. 

14.2 Personal information may be used for: 

• Account management. 
• Booking administration. 
• Security purposes. 
• Operational communications. 

14.3 Further information is available within the Orbit Spaces Privacy Policy. 

15. Limitation of Liability 

15.1 Nothing in these Terms excludes liability for: 

• Death or personal injury caused by negligence. 
• Fraud or fraudulent misrepresentation. 
• Any liability which cannot be excluded under applicable law. 

15.2 Subject to clause 15.1, Orbit Spaces shall not be liable for: 

• Indirect loss. 
• Consequential loss. 
• Loss of profits. 
• Loss of revenue. 
• Business interruption. 
• Loss of data. 

15.3 Orbit Spaces’ total liability arising from any booking shall not exceed the amount paid for the applicable booking. 

16. Force Majeure 

Orbit Spaces shall not be liable for failure or delay in performing obligations caused by events beyond its reasonable control, including: 

• Utility failures. 
• Network outages. 
• Industrial action. 
• Severe weather. 
• Government restrictions. 
• Public health emergencies. 
• Acts of God. 

17. Right to Refuse Access 

Orbit Spaces may refuse access to, suspend or remove any individual where it reasonably believes: 

• Safety is at risk. 
• Property may be damaged. 
• Illegal activity may occur. 
• These Terms have been breached. 

No refund shall be due where access is denied as a result of customer misconduct. 

18. Changes to Terms 

Orbit Spaces may update these Terms from time to time. 

The latest version shall be published on the Orbit Spaces website and shall apply to future bookings. 

19. Governing Law 

These Terms shall be governed by and construed in accordance with the laws of England and Wales. 

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. 

20. Contact Information

Orbit Spaces 

Email: enquiries@orbitspaces.co.uk

Telephone: 01625 588508 

Website: https://orbitspaces.co.uk